If you are not totally satisfied, just send it back in its condition "as shipped" to you within 30 days from the date of receipt for an exchange or a refund for the price of the item. We at JTV want you to be completely satisfied with your purchase. For your convenience, a pre-addressed return label can be found on the bottom front of your invoice. Send all returns to: JTV, Customer Returns, 190 Hayfield Rd., Knoxville, TN 37922. For your own protection, merchandise should be returned prepaid and insured via UPS, FedEx, or U.S. Please complete and include the Satisfaction Guarantee return form located on the back of your invoice. If you're not, send it back in its as-shipped condition within 30 days of receipt. shipping fees listed above.įor additional international shipping options and rates please contact our Customer Experience Team 1-80. shipping fees listed above.Ĭanada: a $5.00 surcharge per item will be added to the U.S. Mexico: a $10.00 surcharge per item will be added to the U.S. We want to help our customer protect their investment in their jewelry and watches purchased from JTV®, so all customers who feel like this matches their frame of mind should purchase Jewel Safe™. This is protection for 2 full years that will cover against almost all normal wear and tear. We know how much our customers value their jewelry, gemstones, and watches, that's why we offer Jewel Safe™.
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